Van Cleef & Arpels Client Services Coordinator

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship in luxury jewelry and timepieces. As part of Richemont, a global leader in luxury goods, Van Cleef & Arpels offers unparalleled career development opportunities and a commitment to employee growth within a prestigious and innovative environment.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with management or sales team members on After Sales issues.
5. Support Sales Associates and Back-Office team as needed.
6. Assist in maintaining the store's appearance.

1. Bachelor's degree preferred.
2. Minimum of 2 years experience in Sales Administration or Customer Service.

1. Proficiency in Microsoft Office and SAP.
2. Strong client-facing abilities.
3. Excellent communication skills.
4. Ability to work efficiently in a fast-paced luxury environment.

At least 2 years of experience in a Sales Administration or Customer Service role, preferably within the luxury watches or jewelry industry.

Bachelor's degree preferred.

Salary will be negotiated based on skills and prior work experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to support community initiatives.

Van Cleef & Arpels fosters a culture of elegance and innovation, deeply rooted in its rich history and commitment to excellence. The company values employee development and offers extensive training on its heritage and craftsmanship, ensuring a supportive and enriching work environment.