Van Cleef & Arpels Client Services Associate

New York City • USA

Wednesday, October 8, 2025

Van Cleef & Arpels, a prestigious name in the luxury jewelry and watch industry, is part of the Richemont Group, a global leader in luxury goods. The Maison is renowned for its exquisite craftsmanship and timeless creations, offering employees a unique opportunity to be part of a rich heritage and innovative future. As an employer, Van Cleef & Arpels is committed to fostering career development and providing a supportive environment for professional growth.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with management or sales team members on After Sales issues.
5. Provide support to Sales Associates and Back-Office team as needed.
6. Assist in maintaining the store's appearance.

1. Bachelor’s degree preferred.
2. At least 2 years of experience in Sales Administration or Customer Service.

1. Proficiency with Microsoft Office.
2. Experience with SAP.
3. Strong ability to assist clients and sales team in a fast-paced luxury environment.

A minimum of 2 years in a Sales Administration or Customer Service role, preferably within the luxury watches or jewelry industry.

Bachelor’s degree preferred.

Salary: $30-$32/hourly, negotiable based on skills and prior work experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees receive paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Van Cleef & Arpels values employee wellbeing and career development, offering an environment where individuals can thrive professionally while contributing to a legacy of luxury and innovation. The Maison encourages a balance between work and personal life, supporting employees in making a positive impact in their communities.