Van Cleef & Arpels Client Services Associate

Van Cleef & Arpels, a distinguished name in the luxury fashion industry, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Van Cleef & Arpels offers a unique work environment where employees are encouraged to grow and develop their careers within the enchanting world of high-end jewelry and luxury goods.

1. Greet customers in a professional and engaging manner.
2. Direct visitors to the appropriate personnel within the boutique.
3. Manage inbound calls efficiently.
4. Provide written responses to customer inquiries via email and chat, addressing topics such as hours of operation and repair process queries.

1. Bachelor’s degree in Fashion, Retail, or a related field, or equivalent experience in retail, contact center, or customer service.

1. Excellent communication skills.
2. Proficiency in Microsoft Office.
3. Fluency in multiple languages is advantageous.

At least one year of experience in a retail, contact center, or customer service environment is preferred.

Bachelor’s degree in Fashion, Retail, or a related field is preferred.

Salary will be negotiated based on skills and prior work experience. Expected salary range is $26.44 per hour.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels fosters a culture of career development and continuous learning, immersing employees in the brand's rich history and expertise through comprehensive training programs. The Maison values passion for luxury and excellence, creating an inspiring and supportive workplace.