Van Cleef & Arpels Client Service Manager
Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Van Cleef & Arpels is committed to nurturing talent and fostering career growth within its enchanting world, where the legacy of exquisite craftsmanship and innovation thrives.
- Develop and manage client service operations, implementing processes to enhance efficiency and elevate the client service journey across both online and offline boutiques.
- Roll out and implement policies, procedures, and necessary changes, providing guidelines for client service and operational processes.
- Manage and track day-to-day client service cases, including special cases, in close communication with relevant teams and oversee client service projects.
- Manage client service KPIs and budget, providing quantitative and qualitative analysis of monthly and quarterly performance across all channels.
- Plan and manage client service-related tools and resources for all retail channels.
- Nurture a client service mindset and foster team collaboration by developing and updating tools, processes, and procedures, and training boutique teams to enhance client service knowledge.
- Establish and maintain productive working relationships with supporting functions.
- Extensive experience in the luxury retail business.
- Strong client-centric mindset.
- Proficiency in project management and collaboration with cross-functional teams.
- Excellent communication skills in both English and Korean.
- Flexibility and strong problem-solving skills.
- Ability to manage budgets and KPIs effectively.
Extensive experience in luxury retail business with a focus on client services.
Van Cleef & Arpels offers comprehensive training on the brand's history, craftsmanship, and creations, supporting career development within the company.
Van Cleef & Arpels fosters a culture of elegance, innovation, and excellence, where employees are immersed in a world of luxury and craftsmanship. The company values career development and provides a supportive environment for professional growth.


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