Van Cleef & Arpels Client Service Manager

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Van Cleef & Arpels is committed to nurturing talent and fostering career growth within its enchanting world, where the legacy of exquisite craftsmanship and innovation thrives.

1. Develop and manage client service operations, implementing processes to enhance efficiency and elevate the client service journey across both online and offline boutiques.
2. Roll out and implement policies, procedures, and necessary changes, providing guidelines for client service and operational processes.
3. Manage and track day-to-day client service cases, including special cases, in close communication with relevant teams and oversee client service projects.
4. Manage client service KPIs and budget, providing quantitative and qualitative analysis of monthly and quarterly performance across all channels.
5. Plan and manage client service-related tools and resources for all retail channels.
6. Nurture a client service mindset and foster team collaboration by developing and updating tools, processes, and procedures, and training boutique teams to enhance client service knowledge.
7. Establish and maintain productive working relationships with supporting functions.

1. Extensive experience in the luxury retail business.
2. Strong client-centric mindset.
3. Proficiency in project management and collaboration with cross-functional teams.

1. Excellent communication skills in both English and Korean.
2. Flexibility and strong problem-solving skills.
3. Ability to manage budgets and KPIs effectively.

Extensive experience in luxury retail business with a focus on client services.

Van Cleef & Arpels offers comprehensive training on the brand's history, craftsmanship, and creations, supporting career development within the company.

Van Cleef & Arpels fosters a culture of elegance, innovation, and excellence, where employees are immersed in a world of luxury and craftsmanship. The company values career development and provides a supportive environment for professional growth.