Van Cleef & Arpels Client Relationship Manager
Van Cleef & Arpels, a prestigious name in the luxury jewelry sector, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless designs, Van Cleef & Arpels is committed to fostering a dynamic and inclusive workplace where employees are encouraged to grow and develop their careers. The Maison values creativity, innovation, and the dedication of its employees, offering a unique environment that blends tradition with modernity.
- Develop a comprehensive understanding of the local clientele and create action plans to enhance client loyalty through data analysis and performance monitoring.
- Deploy and adapt client activation and clienteling strategies to meet local needs, ensuring the implementation of clienteling tools and programs.
- Oversee the client experience by managing client-related programs, guidelines, and tools, including F&B selection and gifting coordination.
- Monitor client satisfaction through tools like Medalia and Mystery Shopping, addressing pain points and sharing best practices.
- Extensive experience in CRM, Marketing, or Retail within the luxury retail sector.
- Proven ability to manage multiple tasks with a keen attention to detail.
- Strong analytical skills and strategic thinking.
- Proactive and enthusiastic approach with clients and colleagues.
- Excellent communication skills in Korean and English.
Extensive experience in CRM, Marketing, or Retail within the luxury retail sector is required.
Van Cleef & Arpels offers comprehensive training programs on its history, know-how, and creations, providing employees with opportunities for career development within the Maison.
Van Cleef & Arpels fosters a culture of career development and employee growth, placing a strong emphasis on training and immersion into the brand's rich history and craftsmanship. The Maison encourages innovation and creativity, ensuring a supportive and dynamic work environment.


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