Van Cleef & Arpels Client Relationship Manager

Van Cleef & Arpels, a prestigious name in the luxury jewelry sector, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless designs, Van Cleef & Arpels is committed to fostering a dynamic and inclusive workplace where employees are encouraged to grow and develop their careers. The Maison values creativity, innovation, and the dedication of its employees, offering a unique environment that blends tradition with modernity.

1. Develop a comprehensive understanding of the local clientele and create action plans to enhance client loyalty through data analysis and performance monitoring.
2. Deploy and adapt client activation and clienteling strategies to meet local needs, ensuring the implementation of clienteling tools and programs.
3. Oversee the client experience by managing client-related programs, guidelines, and tools, including F&B selection and gifting coordination.
4. Monitor client satisfaction through tools like Medalia and Mystery Shopping, addressing pain points and sharing best practices.

1. Extensive experience in CRM, Marketing, or Retail within the luxury retail sector.
2. Proven ability to manage multiple tasks with a keen attention to detail.

1. Strong analytical skills and strategic thinking.
2. Proactive and enthusiastic approach with clients and colleagues.
3. Excellent communication skills in Korean and English.

Extensive experience in CRM, Marketing, or Retail within the luxury retail sector is required.

Van Cleef & Arpels offers comprehensive training programs on its history, know-how, and creations, providing employees with opportunities for career development within the Maison.

Van Cleef & Arpels fosters a culture of career development and employee growth, placing a strong emphasis on training and immersion into the brand's rich history and craftsmanship. The Maison encourages innovation and creativity, ensuring a supportive and dynamic work environment.