Van Cleef & Arpels Client Insights Manager

Van Cleef & Arpels, a prestigious name in the world of luxury jewelry, is part of the esteemed Richemont Group, a global leader in luxury goods. As an employer, Van Cleef & Arpels is dedicated to fostering career growth and development, offering employees an opportunity to immerse themselves in a rich heritage of craftsmanship and innovation.

1. Lead and deliver monthly and quarterly in-depth studies on client lifecycle, segmentation shifts, and product collector patterns.
2. Proactively monitor key business trends, flag anomalies, and recommend areas for deeper investigation.
3. Translate insights into recommendations that influence client development initiatives, product positioning, and commercial opportunities.
4. Partner with HQ on market feedback and needs.
5. Own all monthly product-client reporting, identifying collector trends and monitoring product performance around launches.
6. Design and deliver pre- and post-launch analyses, providing insights to Client Development and Marketing.
7. Recommend reporting frameworks that translate client-product data into actionable insights.
8. Interpret and visualize client data for cross-functional department initiatives.
9. Develop and maintain expert-level knowledge of the client database ecosystem, including Service Cloud, SAP, BI, Looker, GCP, and Salesforce.
10. Focus on continuous improvement of data collection, maintenance, cleansing, and enhancements of datasets.
11. Serve as a point of contact for CRM regionals and corporate pillars, ensuring consistent understanding and application of client data.

1. Bachelor’s degree
2. Minimum of 5 years of experience in managing data and analytics projects

1. Strong reporting knowledge
2. Expert-level knowledge of client database ecosystem
3. Experience with Service Cloud, SAP, BI, Looker, GCP
4. Salesforce experience is a plus

A minimum of 5 years in managing data and analytics projects is required.

Bachelor’s degree required.

Expected salary range is $120,000-$125,000 per year. This role is eligible for a yearly bonus.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels is committed to nurturing talent and fostering a culture of growth and development. Employees are welcomed into an enchanting world of luxury, where they receive training on the brand's rich history, craftsmanship, and creations.