Van Cleef & Arpels Client Insights Manager

Van Cleef & Arpels, a prestigious name in the luxury jewelry industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Van Cleef & Arpels is committed to fostering career development and providing an enriching work environment where employees can thrive and contribute to the Maison's legacy of excellence.

1. Lead and deliver monthly and quarterly in-depth studies on client lifecycle, segmentation shifts, and product collector patterns.
2. Proactively monitor key business trends, flag anomalies, and recommend areas for deeper investigation.
3. Translate insights into recommendations that influence client development initiatives, product positioning, and commercial opportunities.
4. Partner with HQ on market feedback and needs.
5. Own all monthly product-client reporting, ensuring proactive identification of collector trends and monitoring of product performance around launches.
6. Design and deliver pre- and post-launch analyses, providing insights to Client Development and Marketing.
7. Recommend reporting frameworks that translate client-product data into actionable insights for business growth.
8. Interpret and visualize client data for cross-functional department initiatives.
9. Develop and maintain expert-level knowledge of the client database ecosystem, including Service Cloud, SAP, BI, Looker, GCP, and Salesforce.
10. Focus on continuous improvement of data collection, regular maintenance, cleansing, and enhancements of datasets.
11. Serve as a point of contact for CRM regionals and corporate pillars, ensuring consistent understanding and application of client data.

1. Bachelor’s degree in a relevant field.
2. Minimum of 5 years of experience in managing data and analytics projects.

1. Strong reporting knowledge.
2. Expert-level knowledge of client database ecosystems.
3. Experience with Service Cloud, SAP, BI, Looker, GCP; Salesforce is a plus.
4. Ability to translate insights into actionable recommendations.
5. Proficiency in interpreting and visualizing data.

A minimum of 5 years in managing data and analytics projects, with a focus on client insights and reporting.

Bachelor’s degree in a relevant field.

Expected salary range of $120,000 to $125,000 per year, with eligibility for a yearly bonus.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels prides itself on creating an enchanting work environment where career development is prioritized. Employees are immersed in the Maison's rich history, craftsmanship, and innovative creations, fostering a culture of excellence and continuous learning.