Van Cleef & Arpels Client Insights Assistant Manager

Tokyo • Japan

Wednesday, October 8, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As an employer, Van Cleef & Arpels offers a unique opportunity to be part of a heritage brand that values creativity, innovation, and excellence. The Maison is committed to fostering a nurturing environment that encourages professional growth and development.

1. Support the effective utilization of client insights and the implementation of data-driven CRM and Clienteling strategies for the Japan market.
2. Collaborate with various teams to support client development, CRM/Clienteling executions, and data quality management.
3. Translate database insights into predictive purchase behavior to maximize commercial opportunities.
4. Measure performance results and progress on CRM, Client Experience, and Clienteling programs to drive client engagement, recruitment, upgrade, and loyalty.
5. Manage client database to improve data accuracy and quality, and resolve various data issues.

1. Native proficiency in Japanese and business-level proficiency in English.

1. Strong analytical and logical thinking skills for analyzing client, sales, and marketing data.
2. Proficiency in Excel and any Business Intelligence (BI) tools.
3. Ability to simplify complex information for a wider audience and clarify key findings and actions.
4. Detail-oriented with a proactive and agile approach to work.
5. Ability to work cross-functionally with motivation and agility.

Experience in the retail business, preferably within a luxury retail brand or similar environment.

Joining Van Cleef & Arpels offers the opportunity to be part of a nurturing team focused on delivering excellence and development within a creative universe.

Van Cleef & Arpels fosters a culture of care, creativity, and uncompromising excellence. The Maison values teamwork and is dedicated to the professional growth and success of its employees, encouraging a collaborative and innovative work environment.