Van Cleef & Arpels Client Experience Manager

Van Cleef & Arpels, a distinguished name in the luxury jewelry industry, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Van Cleef & Arpels offers an inspiring work environment where innovation and tradition harmoniously coexist. As an employer, the Maison is committed to nurturing talent and fostering career growth, providing employees with opportunities to immerse themselves in its rich heritage and creative savoir-faire.

1. Coordinate and prepare client treatment for international high jewelry events and trips, collaborating with regional and HQ teams.
2. Plan and manage client treatment for local events, ensuring seamless execution of in-boutique experiences.
3. Support boutiques in designing and implementing personalized client treatments, providing necessary training.
4. Monitor client feedback and adjust experiences as needed to enhance satisfaction.
5. Build and maintain external partnerships to elevate client treatment standards.
6. Manage F&B selection in boutiques, adhering to Maison guidelines.
7. Ensure compliance with gifting guidelines, coordinate orders, and oversee gifting campaigns.
8. Track and report on the effectiveness and ROI of gifting initiatives.
9. Maintain and update client-facing tools, ensuring timely delivery and quality control.

1. Professional experience in CRM, marketing, or retail within the luxury industry or hospitality sector.

1. Proactive and enthusiastic approach with clients and colleagues.
2. Adaptable and flexible mindset with the ability to embrace change.
3. Proven ability to handle multiple tasks with attention to detail.
4. Excellent communication skills in Korean and English.

Professional experience in CRM, marketing, or retail within the luxury industry or hospitality sector is required.

Van Cleef & Arpels offers comprehensive training on its history, craftsmanship, and creations, fostering a deep understanding of the brand's legacy. Employees benefit from a supportive environment focused on career development and growth.

Van Cleef & Arpels prides itself on cultivating a culture of elegance, innovation, and excellence. Employees are encouraged to explore their creativity while upholding the brand's esteemed traditions. The Maison values collaboration and continuous learning, ensuring a dynamic and enriching workplace.