Van Cleef & Arpels Client Development Manager

Van Cleef & Arpels, a distinguished name in the luxury jewelry sector, is part of the Richemont Group, a global leader in luxury goods. As an employer, Van Cleef & Arpels is renowned for its commitment to nurturing talent and fostering career growth within the enchanting world of high-end craftsmanship and innovation.

1. Define and implement the region's yearly client development action plan in alignment with the Regional AVP's vision and priorities.
2. Partner with Boutique Directors and Sales Managers to develop store-level client development strategies.
3. Set annual client KPIs and define actionable plans to achieve them.
4. Collaborate with the Corporate CRM team to analyze the region's client database and uncover growth opportunities.
5. Work with the Client Insight team to generate client lists and analyze client-centric reports.
6. Recommend strategic clienteling actions based on data insights and performance trends.
7. Support the continuous training of Sales Associates to elevate client development skills.
8. Establish client objectives for different segments and track progression.
9. Assist in identifying and optimizing key client moments throughout the year to enhance engagement.

1. Bachelor’s degree.
2. Minimum of 5 years of experience in a similar position within the luxury retail industry.

1. Deep understanding of CRM strategy.
2. Proficiency in Salesforce, Power BI, and Microsoft Office Suite.
3. Strong analytical and data interpretation skills.
4. Entrepreneurial mindset with the ability to drive initiatives independently.
5. Strong communication and networking abilities.

A minimum of 5 years in a similar position within the luxury retail industry, with a focus on CRM strategy and client database management.

Bachelor’s degree required.

Expected salary range is $120,000 to $125,000 per year. This role is eligible for a yearly bonus.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels is committed to fostering an environment where employee career development is paramount. New employees are immersed in the brand's rich history and craftsmanship through comprehensive training programs.