Van Cleef & Arpels Client Advisor

Van Cleef & Arpels, a distinguished name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Van Cleef & Arpels benefits from the global reach and resources of one of the world's leading luxury goods conglomerates. The Maison is committed to nurturing talent and fostering a culture of creativity and excellence.

1. Handle inbound client communications via calls, emails, and social media with professionalism.
2. Process phone orders and manage data entry in Customer Relations Center systems.
3. Apply strong selling and negotiation skills to achieve sales targets.
4. Develop personal client portfolios to ensure client loyalty and engagement.
5. Acquire and maintain expert knowledge of Maison products and history to provide exceptional service.
6. Follow up on client satisfaction metrics and respond to feedback.
7. Convey the Maison's identity and expertise through storytelling and product knowledge.
8. Manage boutique calls and provide accurate product information.
9. Advise clients on e-Retail procedures and book appointments as necessary.
10. Maintain accurate client data in Salesforce and collaborate with internal networks.
11. Manage private messages on Instagram and Facebook, advising on e-Retail procedures.

1. Proficient in written and verbal communication in French and English (additional European languages are a plus).
2. Excellent understanding of client services and luxury retail.
3. Commercially driven with a strong sales orientation.
4. Advanced computer literacy and keyboarding skills of at least 50 words per minute.
5. Previous experience in high jewelry and a strong client profile base is advantageous.

1. Superb communication skills in French and English.
2. Strong client-centric approach with a focus on service excellence.
3. Ability to multitask and adapt in a dynamic environment.
4. Team player with a positive and dedicated attitude.
5. Eagerness to learn and develop new competencies.

Background in client support, hospitality, or luxury retail is preferred.

Opportunity to grow professionally in a supportive and international environment. Access to training on the Maison's history, know-how, and creations. Potential to attend Group gatherings and events.

Van Cleef & Arpels fosters a culture of elegance and sophistication, where creativity and excellence are paramount. Employees are encouraged to develop their skills and grow within the Maison, supported by a network of dedicated professionals.