Van Cleef & Arpels Boutique Manager

Madrid • Spain

Tuesday, September 16, 2025

Van Cleef & Arpels, a prestigious name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless designs. As part of the Richemont Group, a leader in the luxury goods industry, Van Cleef & Arpels offers a dynamic and enriching environment for career growth. The brand is committed to fostering a culture of excellence and innovation, providing employees with opportunities to develop their skills and advance their careers within the Maison.

1. Oversee the overall management of the Madrid boutique, ensuring alignment with Van Cleef & Arpels' brand identity and objectives.
2. Develop and implement local strategies to enhance sales, CRM, and client service.
3. Collaborate with the Retail Manager to create a flagship vision and phased action plan for clientele and business development.
4. Partner with the CRM Manager to execute clienteling strategies to acquire new clients and retain loyal customers.
5. Serve as a reference for the Maison's High Jewelry, Jewelry, and watchmaking expertise, while expanding knowledge on competitors.
6. Ensure an exceptional client experience, maintaining the highest standards of courtesy and professionalism.
7. Act as an ambassador for the Maison, establishing partnerships and maintaining close contact with other brands, hotels, and private clubs.
8. Support and challenge team members to achieve targets through coaching, feedback, and training.
9. Set and monitor individual and collective sales and development plans based on retail KPIs.
10. Conduct regular team meetings to ensure staff awareness of targets and best practices in client experience.
11. Manage administrative and HR tasks, including recruitment, talent pipeline maintenance, and team integration.
12. Ensure compliance with Group policies and enforce Maison's commercial rules.
13. Oversee safety and security of the team, stock, and premises.
14. Ensure adherence to operating procedures, including stock management, product handling, security, audits, and financial processes.

1. Minimum of 7 to 10 years of progressive experience in the luxury industry.

1. Excellent communication skills in Spanish and English.
2. Strong leadership and customer service skills.
3. Ability to work in a fast-paced retail environment.
4. Flexible mindset with the ability to embrace changes.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Proactive approach to analyzing business and human resource needs.
7. Ability to motivate and develop a team in line with Van Cleef & Arpels' image.

A minimum of 7 to 10 years of progressive career experience in the luxury industry is required.

Employees will receive comprehensive training on the brand's history, know-how, and creations, fostering career development within the Maison.

Van Cleef & Arpels prides itself on a culture that values employee development and career progression. The Maison offers an enchanting work environment where creativity and excellence are nurtured, and employees are encouraged to grow and succeed within the luxury industry.