Van Cleef & Arpels Assistant Manager, Regional Retail Operations

New York • USA

Thursday, October 9, 2025

Van Cleef & Arpels, a distinguished name in the luxury jewelry and watch industry, is part of the esteemed Richemont group, known for its commitment to excellence and innovation. As an employer, Van Cleef & Arpels offers a unique opportunity to be part of a heritage brand that values employee development and career progression within the enchanting world of high-end craftsmanship.

1. Support compliance with operational and customer service policies through training, guidance, and in-store spot checks.
2. Deliver comprehensive training to boutique and regional staff on operational and client service policies and procedures, including compliance standards, service offer and ceremony, system usage, tools, and repair coding.
3. Assist boutique teams by providing training and coordination assistance for inventory, cycle counts, and investigations, upholding all related corporate directives.
4. Monitor repair activity across the region, providing support with escalations and safeguarding service quality, while onboarding new hires to uphold maison client experience standards.
5. Support system launches, enhancements, new boutique openings, and provide on-the-ground training and rollout support.
6. Partner closely with corporate teams—including Client Services, Merchandising, and Asset Protection—to ensure boutiques remain aligned with policies, product transfers, returns, and risk management practices.
7. Maintain audit readiness and support boutique teams to achieve strong results in all formal audits.
8. Share store feedback with Regional Teams to identify process improvements and recommend efficiency gains across operations.

1. Minimum of 3 years experience in retail operations and customer service.
2. Bachelor’s degree preferred.
3. Experience in the luxury watches or jewelry industry preferred.

1. Excellent communication skills.
2. Effective project management skills.
3. Proficiency with Microsoft Office.

A minimum of 3 years in retail operations and customer service, preferably within the luxury watches or jewelry industry.

Bachelor’s degree preferred.

Salary range: $95,000-$105,000, negotiable based on skills and prior work experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Van Cleef & Arpels fosters a culture of excellence and innovation, deeply rooted in its rich heritage and commitment to craftsmanship. The company places a strong emphasis on employee development and career progression, providing an immersive environment where employees are encouraged to grow and contribute to the brand's legacy.