Van Cleef & Arpels Assistant Boutique Manager

Madrid • Spain

Tuesday, September 16, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, a global leader in luxury goods, Van Cleef & Arpels offers a dynamic and enriching work environment where innovation and tradition harmoniously coexist. The brand is committed to fostering talent and nurturing careers, providing employees with opportunities for growth and development within the prestigious world of high-end retail.

1. Support the Boutique Manager in building customer loyalty and leading the sales team to optimize turnover and ensure store profitability.
2. Act as the operational and managerial relay in the absence of the Boutique Manager.
3. Develop turnover by selling and building customer loyalty, ensuring compliance with business practices.
4. Guarantee the customer experience and ensure respect for customer service standards.
5. Contribute to the presentation and development of products.
6. Handle customer disputes and process special orders, working closely with operational departments for follow-up.
7. Manage the team to ensure the smooth running of the store and achieve objectives.
8. Ensure the safety of people and property within the store.
9. Establish a positive and dynamic work atmosphere by setting performance objectives and providing constructive feedback.
10. Develop and train team members, ensuring a presence on the shop floor.
11. Manage schedules and propose ideas to promote the brand locally.
12. Set up and monitor customer development objectives, including clienteling and customer treatment.
13. Implement and ensure the use of sales support and clienteling tools.
14. Oversee financial, administrative, and audit management of the store.
15. Supervise cash transactions and ensure compliance with procedures.
16. Monitor stock, organize and supervise inventories.
17. Control after-sales service operations and manage general housekeeping.
18. Analyze commercial and financial indicators and prepare weekly reports.
19. Participate in the development of the business plan to positively impact the business.

1. Minimum of 7 to 10 years of management experience, particularly in luxury retail.

1. Excellent communication skills in Spanish and English.
2. Strong leadership and customer service skills.
3. Ability to work in a fast-paced retail environment.
4. Flexible mindset with the ability to accept change.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Proactive approach to analyzing business needs and human resources.
7. Ability to motivate and develop a team.

A minimum of 7 to 10 years of management experience, particularly in luxury retail, is required.

Van Cleef & Arpels offers a career development-focused environment with training on the brand's history, know-how, and creations. Employees are immersed in an enchanting world, with opportunities for career advancement within the Richemont Group.

Van Cleef & Arpels fosters a culture of elegance, innovation, and tradition. The brand is dedicated to employee development, providing a supportive environment where talent is nurtured and careers are cultivated. The workplace is characterized by a commitment to excellence and a passion for luxury craftsmanship.