Vacheron Constantin Senior Client Advisor

London • UK

Tuesday, July 29, 2025

Vacheron Constantin, a distinguished member of the Richemont Group, is renowned as the world's oldest watchmaker in continuous production since 1755. With its headquarters in Geneva, Switzerland, the brand operates a global retail network spanning nearly 200 points of sale across 36 countries. As part of a prestigious community of watchmakers, artisans, and dedicated professionals, Vacheron Constantin is committed to preserving its exceptional heritage while pioneering a luminous future.

1. Achieve and exceed personal sales targets, contributing to the boutique's overall success.
2. Cultivate strong client relationships, acting as a role model in clienteling and building lasting connections to generate sales leads.
3. Develop client strategies based on client typology and network within the Harrods environment to create sales opportunities.
4. Handle administrative tasks, client follow-ups, and address client inquiries and concerns.
5. Adhere to internal procedures and corporate guidelines for daily operations, including sales, payments, and after-sales service.
6. Control inventory quality, ensuring exceptional selling conditions.
7. Anticipate clients' specific needs, representing the brand with excellence both inside and outside the boutique.
8. Ensure the highest level of service to after-sales clients, managing complaints and proactively following up on the repair process.
9. Participate in off-site events and clienteling activities, fostering relationships within the Harrods ecosystem to build brand awareness and recruit new clients.

1. Proven experience in luxury retail sales, consistently exceeding targets.
2. Strong understanding of the luxury market and Vacheron Constantin's brand values.

1. Exceptional clienteling and relationship-building skills, with a passion for providing personalized service.
2. Competence in MS Office package (especially Excel); knowledge of SAP is a plus.
3. A passionate, pro-active, enthusiastic, and agile learning approach.
4. Ability to multitask and understand priorities.
5. Detail-oriented focus in your approach to work.

Proven experience in luxury retail sales, consistently exceeding targets.

Competitive benefits package including opportunities for professional development and growth within the Richemont Group.

Vacheron Constantin fosters a highly connected community where individual expertise and shared experience combine to spark fresh ideas and drive collective success. The brand celebrates its rich heritage while embracing innovation and excellence, creating a dynamic and inspiring workplace.