Vacheron Constantin Retail Operations Manager

Vacheron Constantin, a distinguished member of the Richemont Group, is renowned for its unparalleled craftsmanship and innovation in fine watchmaking. With a legacy spanning over 270 years, the brand continues to set benchmarks in luxury, operating a global retail network across 36 countries. As part of the Richemont family, Vacheron Constantin offers a dynamic and inspiring work environment, fostering a culture of excellence and creativity.

1. Ensure boutiques comply with Richemont and Maison's operational guidelines and support daily inquiries.
2. Collaborate with Commercial Directors and boutiques to ensure effective controls and flawless execution.
3. Implement tools and communication strategies to enhance team knowledge, including training and knowledge management systems.
4. Drive initiatives to streamline, standardize, and optimize store procedures and daily operations.
5. Facilitate information exchange with other departments within the Maison and across Richemont on retail operations topics.
6. Monitor and optimize operating costs within the retail division.
7. Manage the store application environment, acting as a liaison between stores, central teams, and local IT.
8. Coordinate retail excellence initiatives from conception to roll-out, adapted to local specificities.
9. Collaborate with various teams to roll out performance-related programs and omnichannel initiatives.
10. Monitor client feedback and NPS to identify trends and areas for improvement.
11. Support the implementation of clienteling and loyalty programs to enhance customer engagement and retention.
12. Train and coach sales teams on best practices for delivering outstanding client service.
13. Implement comprehensive onboarding and ongoing training programs for boutique teams.
14. Develop programs to empower retail teams, including commissions.
15. Collaborate with Vacheron Constantin HQ on retail people-related projects and initiatives.

1. Bachelor's Degree in a relevant field.
2. 5-10 years of experience in luxury retail or related industries.
3. Understanding of the luxury retail landscape and commercial acumen.
4. Expertise in retail operations is advantageous.

1. Proactive, collaborative, and results-oriented approach.
2. Strong organizational skills.
3. Ability to manage multiple priorities in a dynamic environment.
4. Excellent communication and interpersonal skills.
5. Proficiency in Microsoft Excel, PowerPoint, and SAP.

5-10 years of relevant experience in luxury retail or related industries.

Bachelor's Degree

Expected Salary Range: $115K-130K Annually. Eligible for an annual bonus. Salary will be determined based on relevant skills and experience.

Richemont offers a generous compensation and benefits package for eligible employees.

Vacheron Constantin fosters a culture of excellence, creativity, and collaboration. As part of the Richemont Group, employees are part of a global community dedicated to maintaining the brand's exceptional heritage while innovating for the future.