Vacheron Constantin International Training Manager

Plan-les-Ouates • Switzerland

Wednesday, May 21, 2025

Vacheron Constantin, a prestigious Maison of Haute Horlogerie, is renowned for its rich heritage and commitment to excellence. Established in 1755 in Geneva, the brand is a part of the Richemont Group, a global leader in luxury goods. With headquarters in Plan-les-Ouates, Switzerland, Vacheron Constantin operates a worldwide distribution network spanning 36 countries and nearly 200 points of sale. The company employs approximately 1,500 dedicated professionals across seven geographic regions, with principal manufacturing facilities in Plan-les-Ouates and Le Brassus.

1. Lead and oversee all training and coaching initiatives across regions, focusing on the European zone.
2. Ensure the consistent implementation of global training strategies, adapting them to regional business needs.
3. Report to the Business Operations & Excellence Director, managing the European regional Trainer and overseeing a team of 7+ regional trainers.
4. Support local market needs and drive excellence in boutique teams’ development, empowerment, and client experience.
5. Act as a strategic partner, representing the voice of the field to ensure training initiatives support business objectives.
6. Identify and escalate training needs and field insights to top management to influence strategic decision-making.
7. Design and deploy training programs to enhance sales capabilities, client engagement, and service excellence.
8. Structure the training approach to maintain Maison standards and consistency across all boutiques.
9. Support regional trainers with operational training, coaching routines, and ongoing feedback.
10. Train directly with the Europe Regional Trainer across 20+ boutiques and oversee the wholesale network.
11. Animate the training community through regular routines and contribute to major events.
12. Monitor training effectiveness through performance metrics and field impact.
13. Collaborate with the Training Academy and Retail Excellence to equip trainers and boutique teams with necessary knowledge and tools.
14. Conduct regular market visits for hands-on coaching and gather insights for the Business Ops & Excellence team.
15. Manage the Europe Regional Trainer and have dotted-line responsibility for regional trainers.
16. Foster collaboration, sharing of best practices, and continuous development within the training community.
17. Develop regional trainers and support recruitment and onboarding of new trainers.
18. Drive boutique teams’ development and empowerment.

1. 8+ years of experience in training and coaching, with international or multi-regional exposure in the high watchmaking or luxury industry.
2. Strong understanding of high watchmaking business, client experience, and retail operations.

1. Fluency in English and French; additional languages are a plus.
2. Leadership skills with excellent communication, coaching, and facilitation abilities.
3. Organizational skills with adaptability and agility towards changes and business priorities.
4. Solution-driven and client-centric mindset with attention to detail.
5. Ability to work cross-functionally and communicate complex insights effectively.
6. Collaborative nature with a strong team spirit.

8+ years of experience in training and coaching, including international or multi-regional exposure in the high watchmaking or luxury industry.

As part of the Vacheron Constantin community and the larger Richemont family, employees benefit from internal development, mobility, and various opportunities for personal and professional growth.

Vacheron Constantin fosters a culture of excellence, innovation, and collaboration. As part of the Richemont Group, the brand emphasizes internal development, mobility, and a commitment to enhancing both personal and professional growth. The workplace is dynamic, with a strong focus on empowering teams and delivering exceptional client experiences.