Vacheron Constantin Customer Service and Client Support Manager

Plan-les-Ouates • Switzerland

Monday, June 2, 2025

Vacheron Constantin, a prestigious name in haute horlogerie, is part of the Richemont Group, a global leader in luxury goods. With nearly 270 years of history, the brand is renowned for its commitment to excellence and innovation, continuously redefining the art of watchmaking. As an employer, Vacheron Constantin offers a dynamic environment where heritage meets forward-thinking, fostering a culture of curiosity and perpetual improvement.

1. Oversee the administrative activities of the After-Sales Service, including the registration of pieces, preparation of estimates, and invoicing.
2. Coordinate after-sales support to markets, ensuring excellence in complaint management and proactive oversight of ongoing cases.
3. Implement and lead continuous improvement initiatives to enhance client experience and streamline operational processes.
4. Identify and establish key performance indicators (KPIs) to measure performance.
5. Manage and develop a team of four, ensuring collective departmental performance.
6. Engage in operational activities alongside the team to maintain high performance standards.

1. Proven experience in team development, client relations, and administrative management of after-sales services.
2. Fluency in both French and English.

1. Client-oriented mindset with strong operational and administrative capabilities.
2. Ability to implement continuous improvement methods.
3. Solution-oriented with excellent communication and interpersonal skills.
4. Rigorous, inspiring, and flexible approach to leadership.

Demonstrated success in managing client relations and administrative functions within a service-oriented environment.

Flexible working hours, high-quality work environment, health and wellness programs, socially responsible practices, generous holiday schedule, quality dining options, and opportunities for development and training.

Vacheron Constantin prides itself on a culture that values heritage and innovation, fostering an environment where excellence is the norm and curiosity is encouraged. Employees enjoy a supportive and flexible workplace that prioritizes well-being and professional growth.