Vacheron Constantin Client and Hospitality Coordinator

Vacheron Constantin, a distinguished member of the Richemont Group, has been at the forefront of horological excellence since its inception in 1755. Renowned for its unwavering commitment to craftsmanship, the Maison is home to professionals who are passionately dedicated to creating the finest timepieces in the luxury watchmaking industry.

1. Collaborate with the sales team to enhance customer satisfaction and achieve sales targets.
2. Support the sales team in greeting customers, providing hospitality, introducing products, and facilitating sales transactions.
3. Manage customer appointments and ensure seamless service delivery.
4. Oversee the reservation status of customer service areas for efficient management.
5. Actively participate in customer relationship management activities in collaboration with the boutique team.
6. Understand customer needs and preferences to deliver personalized service.
7. Serve as the point of contact for customer inquiries and requests, ensuring responsible handling.
8. Deepen relationships with VIP clients by understanding their preferences to offer exceptional experiences.
9. Provide a luxurious and comfortable environment for all visiting customers.
10. Arrange special amenities and services tailored to customer preferences.
11. Manage all aspects of hospitality services, including boutique cleanliness, ambiance, and comfort.
12. Gather information on luxury events and venues to plan special customer invitations.
13. Promote and manage in-boutique events, collaborating with marketing and sales teams on promotional events and campaigns.
14. Support boutique operations and conduct customer service training to maintain the highest service standards.
15. Provide constructive feedback to team members to enhance service levels.
16. Facilitate effective communication within the team to foster a vibrant workplace environment.

1. Experience in luxury hospitality or customer service roles.
2. Excellent communication and interpersonal skills.
3. Strong organizational skills and attention to detail.
4. Customer-centric mindset with the ability to adapt to changing situations.

1. Customer service excellence
2. Interpersonal communication
3. Organizational proficiency
4. Adaptability
5. Team collaboration

Experience in luxury hospitality or customer service is required.

Vacheron Constantin, as part of the Richemont Group, supports career advancement through specialized workshops and international training programs, offering continuous learning opportunities and a chance to build a diverse career on a global stage.

Vacheron Constantin values the growth of its employees as a testament to its excellence. The company fosters an environment where continuous learning and professional development are encouraged, providing opportunities for employees to thrive in a dynamic and prestigious setting.