Vacheron Constantin Client and Hospitality Coordinator

Tokyo • Japan

Wednesday, July 23, 2025

Vacheron Constantin, a prestigious name in the realm of luxury watchmaking since 1755, is synonymous with excellence and innovation. As part of the Richemont Group, Vacheron Constantin offers a dynamic and enriching environment for career advancement, supported by a global network and a commitment to professional development.

1. Collaborate with the sales team to enhance customer satisfaction and achieve sales targets.
2. Support sales operations from welcoming clients to facilitating sales transactions.
3. Manage client appointments to ensure seamless service delivery.
4. Oversee the reservation and efficient management of client interaction spaces.
5. Actively participate in customer relationship management activities with the boutique team.
6. Provide personalized service by understanding client needs and preferences.
7. Serve as the primary contact for client inquiries and requests.
8. Cultivate relationships with VIP clients to deliver exceptional experiences.
9. Ensure a luxurious and comfortable environment for all clients visiting the boutique.
10. Arrange special amenities and services tailored to client preferences.
11. Manage hospitality services, including boutique cleanliness and ambiance.
12. Research luxury events and venues to organize special client invitations.
13. Promote and execute in-boutique events in collaboration with marketing and sales teams.
14. Support boutique operations and provide training to ensure top-tier service delivery.
15. Offer constructive feedback to team members to enhance service levels.
16. Facilitate effective communication within the team to foster a vibrant workplace environment.

1. Experience in luxury hospitality or customer service roles.

1. Excellent communication and interpersonal skills.
2. Strong organizational skills and attention to detail.
3. Customer-centric mindset with adaptability to changing situations.
4. Proactive approach to tasks and responsibilities.

Previous experience in luxury hospitality or customer service is required.

Vacheron Constantin, as part of the Richemont Group, supports career growth through specialized workshops and international training programs, offering continuous learning opportunities and a chance to build a diverse career on a global stage.

Vacheron Constantin values the growth of its employees as a testament to its pursuit of excellence. The company fosters a culture of continuous learning and professional development, encouraging employees to expand their horizons and achieve their career aspirations.