Vacheron Constantin Client Advisor

Melbourne • Australia

Tuesday, June 17, 2025

Vacheron Constantin, a distinguished member of the Richemont Group, is renowned for its exceptional craftsmanship and timeless elegance in the world of luxury watchmaking. As an employer, Vacheron Constantin offers a unique opportunity to be part of a storied heritage, where innovation meets tradition, and where each team member contributes to the legacy of excellence. The brand's commitment to quality and precision is reflected in its workplace culture, fostering an environment of creativity and dedication.

1. Develop and drive sales turnover in alignment with boutique strategy and targets set by the Boutique Manager.
2. Adhere to discount policies and achieve key performance indicators.
3. Provide exemplary customer service, ensuring client satisfaction in line with the Maison’s standards.
4. Adapt service style to meet individual client needs and ensure sales are conducted appropriately.
5. Cultivate long-term relationships with clients, including prospecting and follow-up with new and existing clients.
6. Enhance the client database through effective use of welcome cards and client proposals.
7. Manage customer service cases according to the Maison’s standards, ensuring timely follow-up and communication with the Boutique Manager.
8. Participate in inventory management, including reception, transfer, and stocktaking.
9. Ensure products are properly handled, priced, and displayed according to boutique priorities.
10. Adhere to brand guidelines in grooming, CRM, VM, and media.
11. Comply with group procedures regarding sales, discounts, SAV, and exchanges.
12. Actively participate in boutique meetings and training sessions, providing feedback and proposing new ideas.
13. Stay informed on industry trends and competitor activities through regular checks and reading relevant publications.

1. Minimum of 2-3 years of experience in retail sales, preferably within a luxury environment.
2. Demonstrated passion for luxury products and the Maison.
3. Strong communication and interpersonal skills.
4. Proficiency in English.

1. Excellent customer service and client management skills.
2. Ability to build and maintain long-term client relationships.
3. Strong organizational skills and attention to detail.
4. Ability to perform well under pressure and multitask effectively.

A minimum of 2-3 years in retail sales, ideally within the luxury sector, is required.

Employees enjoy access to comprehensive training programs, opportunities for professional growth, and a supportive team environment.

Vacheron Constantin fosters a culture of excellence, where innovation and tradition coalesce to create an inspiring workplace. The brand values creativity, dedication, and a passion for luxury, encouraging team members to contribute to its storied legacy.