Vacheron Constantin Boutique Manager
Vacheron Constantin, a prestigious entity within the Richemont Group, is renowned for its unparalleled craftsmanship in the realm of fine watchmaking. With a legacy spanning over 270 years, the brand is synonymous with innovation and excellence. As part of Richemont, Vacheron Constantin benefits from the conglomerate's global reach and resources, offering employees a unique opportunity to be part of a storied tradition while contributing to contemporary luxury retail.
- Develop and implement dynamic action plans to achieve sales targets.
- Monitor boutique performance using relevant KPIs.
- Lead and motivate the boutique team to drive sales and ensure exceptional client service.
- Propose and execute in-boutique activities to enhance client engagement.
- Build and maintain a VVIP client database.
- Ensure high standards of cleanliness, presentation, and customer service.
- Resolve customer issues efficiently and professionally.
- Initiate and manage marketing events to promote boutique presence.
- Coach and develop team members to enhance performance and engagement.
- Prepare and analyze sales and performance reports.
- Implement visual merchandising guidelines to maximize product exposure.
- Control boutique expenses and manage inventory accurately.
- Ensure compliance with brand policies and procedures.
- Solid experience in luxury retail or service sector.
- Managerial experience in sales and customer service.
- Strong project management and time management skills.
- Excellent interpersonal and communication skills.
- Proficiency in English and Mandarin is highly desirable.
- Knowledge of the local market and CRM activities.
- Leadership and team management.
- Sales and client relationship management.
- Analytical and problem-solving abilities.
- Attention to detail and execution focus.
- Proficiency in Microsoft Office and SAP.
Significant experience in a similar managerial role within the luxury retail sector, with a focus on sales and customer service.
SPM or equivalent educational background.
Vacheron Constantin offers a caring, transparent, and flexible work environment, fostering a sense of belonging and fulfillment among its employees.
Vacheron Constantin prides itself on a culture of excellence, exploration, and fulfillment, where employees are encouraged to reach their full potential in a supportive and dynamic environment.


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