Tissot Sales Assistant

Tissot is a Swiss watchmaker recognized for precise, accessible-luxury timepieces and is part of The Swatch Group. As a brand within a major global watch conglomerate, Tissot operates corporate boutiques and retail points across Italy and internationally, offering employees structured retail training, product expertise development and opportunities to work in high‑traffic city locations and premium shopping environments.

1. Deliver impeccable face‑to‑face client service and personalised clienteling to build long‑term customer relationships and maximise sales conversion.
2. Present detailed product knowledge of Tissot collections and technical features, advising clients on fit, functionality and after‑sales care.
3. Drive sales targets through proactive prospecting, upselling and cross‑selling while maintaining brand standards for luxury retail.
4. Manage point‑of‑sale transactions, cash handling and accurate completion of sales paperwork and returns according to company procedures.
5. Maintain boutique visual merchandising, window displays and stockroom organisation to ensure merchandise presentation aligns with brand guidelines.
6. Support inventory processes including stock receiving, cycle counts and loss‑prevention practices.
7. Assist with boutique events, client appointments and after‑sales follow up, escalating technical or warranty issues to store management.

1. Proven customer‑facing experience in retail; prior exposure to luxury watches, jewellery or premium lifestyle brands is strongly preferred.
2. Excellent interpersonal and communication skills with a service‑oriented demeanour and professional presentation.
3. Comfortable handling transactions and basic retail administration; numerate and reliable with attention to detail.
4. Ability to work flexible hours including weekends and public holidays as required by boutique operations.
5. Local market language proficiency and cultural fluency to engage clients effectively (Italian language skills strongly preferred).

1. Clienteling and relationship management
2. Visual merchandising and product presentation
3. Point‑of‑sale operation and cash handling
4. Upselling and consultative selling techniques
5. Inventory control and stockroom procedures
6. Luxury brand etiquette and product storytelling

Typically 1+ years of retail sales experience, preferably within luxury watches, jewellery or premium fashion; demonstrable track record of achieving sales targets and delivering high levels of customer satisfaction.

High school diploma or equivalent; vocational qualifications in retail, hospitality or customer service are advantageous.

The Tissot boutique environment reflects The Swatch Group's emphasis on craftsmanship, product expertise and high standards of customer service. Teams operate in customer‑centric, fast‑paced retail settings where professionalism, attention to detail and pride in brand presentation are valued.