Tissot Retail Keyholder

New York • USA

Saturday, December 21, 2024

Tissot, a distinguished name in Swiss watchmaking since 1853, is renowned for its commitment to craftsmanship, precision, and performance. As part of The Swatch Group, Tissot benefits from the global reach and resources of one of the world's largest watchmaking conglomerates, offering employees a dynamic environment where innovation and tradition converge.

1. Deliver exceptional customer service and leadership on the sales floor.
2. Implement client outreach initiatives to enhance brand awareness.
3. Assist in daily store operations and support management in achieving sales and customer service goals.
4. Lead and mentor a team of associates to ensure successful operational tasks and procedures.
5. Execute opening and closing routines while prioritizing customer engagement.
6. Develop and maintain client relationships through personalized service and networking.
7. Provide superior after-sale service and maintain client records for future purchases.
8. Assist team members in the sales process following established boutique protocols.

1. High School Diploma or equivalent.
2. 3-5 years of experience in a Keyholder position, preferably in luxury retail.
3. Strong background in luxury retail jewelry and timepieces.
4. Proven ability to exceed sales goals and deliver superior customer service.
5. Excellent verbal and interpersonal communication skills.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Basic computer literacy and ability to multi-task.
8. Bilingual capabilities are an advantage.

1. Customer service excellence
2. Sales and goal orientation
3. Leadership and team management
4. Client relationship building
5. Product knowledge
6. Networking and outreach
7. Problem-solving
8. Time management

3-5 years of experience in a Keyholder position, preferably in luxury retail.

High School Diploma or equivalent.

Comprehensive health, dental, and vision insurance with generous employer contributions. Immediate 401(k) participation with a 100% vested employer match after one year. Company-paid life insurance and long-term disability. 18 days of PTO per year, increasing to 1 month after 5 years. Special sick time allocation and extended paid leave for medical, parental, and military reasons. Holiday pay and voluntary insurance options. Employee product discounts.

Tissot fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embrace the brand's rich heritage while contributing to its future growth. The company values diversity and is committed to environmental sustainability, creating a workplace where all individuals can thrive.