Tissot

Retail Keyholder

Since 1853, Tissot has been at the heart of Swiss watchmaking, dedicated to craftsmanship, quality, performance, and precision. Tissot is part of The Swatch Group, a leading global watchmaking company.

1. Demonstrate outstanding customer service and leadership on the selling floor.
2. Build and implement client outreach initiatives.
3. Assist in daily operations of the store.
4. Support management in achieving customer service and sales goals.
5. Lead the team of associates to ensure operational tasks and procedures are successful.
6. Complete opening and closing routines.
7. Provide a unique and special experience to all clients.
8. Reach and exceed sales goals.
9. Develop potential clients through clientelling and networking efforts.
10. Maintain and grow existing clients.
11. Assist team members in the sales process.
12. Provide superior after-sale service.
13. Use product knowledge to build customer relationships.
14. Greet customers in a timely, professional, and personable manner.

1. High School Diploma or equivalent.
2. 3-5 years of experience in a Keyholder position, specialty retail preferred.
3. Strong luxury retail jewelry and timepiece experience.
4. Driven to deliver superior service by exceeding customer expectations.
5. Excellent verbal and interpersonal skills.
6. Self-starter with good judgment.
7. Ability to work well as a team player in a fast-paced environment.
8. Basic computer literacy.
9. Bilingual is a plus.

1. Clientele building skills.
2. Ability to multi-task and handle changing priorities.
3. Goal-oriented and able to achieve sales goals.
4. Flexible to retail working hours including weekends and holidays.

3-5 years of experience in a Keyholder position, specialty retail preferred.

High School Diploma or equivalent.

Excellent health, dental, and vision insurance.Immediate participation in the 401(k) with employer match.Company paid life insurance and Long Term Disability.18 days of PTO per year, 1 Month PTO after 5 years.Special sick time and extended paid time for medical, parental, and military leave.Holiday pay.Voluntary FSA, STD, Accident/Hospital Indemnity insurance.Employee product discount.

The Swatch Group promotes diversity and is committed to environmental sustainability. The role is based at the World Trade Center in New York, a vibrant and dynamic location.