Tissot Retail Keyholder

Sunrise • USA

Wednesday, February 19, 2025

Tissot, a prestigious name in Swiss watchmaking since 1853, is renowned for its dedication to craftsmanship, quality, and precision. As part of The Swatch Group, a global leader in the watch industry, Tissot is committed to innovation and excellence. The brand is a trusted Official Timekeeper for major sports events, including the NBA, FIBA, and MotoGP, reflecting its passion for sport and performance. Tissot offers a dynamic work environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Demonstrate outstanding customer service and leadership on the selling floor.
2. Build and implement client outreach initiatives to enhance brand awareness.
3. Assist in daily store operations and support management in achieving sales goals.
4. Lead and support a team of associates to ensure successful operational tasks and procedures.
5. Execute opening and closing routines while prioritizing customer satisfaction.
6. Represent and demonstrate the brand both inside and outside the boutique.
7. Provide a unique and special experience to all clients.
8. Reach and exceed sales goals.
9. Develop potential clients through outreach and networking.
10. Maintain and grow existing client relationships, keeping records of milestones and preferences.
11. Assist team members in the sales process following established boutique protocols.
12. Provide superior after-sale service and personalized product maintenance.
13. Greet customers in a timely, professional, and personable manner.

1. High School Diploma or equivalent required.
2. 3-5 years of experience in a Keyholder position, preferably in luxury retail.
3. Strong background in luxury retail jewelry and timepieces.
4. Proven ability to exceed customer expectations and achieve sales goals.
5. Excellent verbal and interpersonal skills.
6. Self-starter with good judgment and the ability to work with minimal supervision.
7. Ability to work well in a fast-paced, energetic environment.
8. Basic computer literacy.
9. Bilingual skills are a plus.

1. Customer service excellence
2. Sales and goal orientation
3. Client relationship building
4. Team leadership
5. Product knowledge
6. Networking and outreach
7. Time management
8. Flexibility in working hours
9. Physical stamina for standing and lifting

3-5 years of experience in a Keyholder position, preferably within luxury retail environments.

High School Diploma or equivalent.

The Swatch Group offers excellent health, dental, and vision insurance, a 401(k) plan with employer match, company-paid life insurance, long-term disability, PTO, sick time, holiday pay, and employee product discounts.

Tissot fosters a culture of excellence, innovation, and teamwork. As part of The Swatch Group, the company is committed to diversity, environmental sustainability, and providing a supportive work environment where employees can develop their skills and advance their careers.