Tissot Customer Care Manager

Southampton • UK

Wednesday, August 27, 2025

Tissot, a distinguished brand within The Swatch Group, is renowned for its innovative timepieces that blend tradition with cutting-edge technology. As part of The Swatch Group, a global leader in the watchmaking industry, Tissot offers employees a dynamic environment that fosters creativity and excellence.

1. Oversee the daily operations of the customer care department to ensure exceptional service delivery.
2. Develop and implement customer service policies and procedures to enhance customer satisfaction.
3. Train, mentor, and manage a team of customer care representatives.
4. Handle escalated customer inquiries and resolve complex issues efficiently.
5. Collaborate with cross-functional teams to improve overall customer experience.
6. Monitor and analyze customer service metrics to identify areas for improvement.

1. Proven experience in a customer service management role, preferably within the luxury retail sector.
2. Strong leadership skills with the ability to inspire and motivate a team.
3. Excellent problem-solving abilities and a customer-centric approach.

1. Exceptional communication and interpersonal skills.
2. Proficiency in customer service software and CRM systems.
3. Ability to work under pressure and manage multiple tasks simultaneously.

A minimum of 3-5 years of experience in a customer service management role, ideally within the luxury goods industry.

Bachelor's degree in Business Administration or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation and excellence, where employees are encouraged to think creatively and contribute to the brand's legacy of quality and precision. The workplace is collaborative, with a strong emphasis on professional development and growth.