Tissot Customer Care Manager

Southampton • UK

Monday, July 14, 2025

Tissot, a distinguished member of The Swatch Group, stands as a beacon of Swiss watchmaking excellence. The Swatch Group, a global leader in the watch industry, is renowned for its diverse portfolio of prestigious brands, offering unparalleled opportunities for career growth and development within the luxury sector.

1. Oversee the daily operations of the customer care department to ensure exceptional service delivery.
2. Develop and implement customer service policies and procedures to enhance customer satisfaction.
3. Manage and mentor a team of customer service representatives, fostering a culture of excellence and continuous improvement.
4. Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.
5. Collaborate with cross-functional teams to resolve complex customer issues and improve service processes.
6. Prepare and present reports on customer service performance to senior management.

1. Proven experience in a customer service management role, preferably within the luxury or retail industry.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in customer service software and CRM systems.

1. Leadership and team management
2. Customer service excellence
3. Problem-solving and analytical skills
4. Communication and interpersonal skills
5. Proficiency in CRM systems

A minimum of 3-5 years of experience in customer service management, with a focus on luxury or retail sectors.

Bachelor's degree in Business Administration, Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tissot fosters a dynamic and inclusive workplace culture that values innovation, collaboration, and a commitment to excellence. As part of The Swatch Group, employees benefit from a supportive environment that encourages professional growth and development.