Tissot Customer Care and Administration Coordinator

Toronto • Canada

Wednesday, March 12, 2025

Tissot, a distinguished brand within The Swatch Group, is renowned for its innovative timepieces that blend tradition with cutting-edge technology. As part of The Swatch Group, Tissot benefits from the resources and global reach of one of the world's largest watchmaking conglomerates, offering employees a dynamic environment with opportunities for growth and development.

1. Coordinate customer care operations to ensure exceptional service delivery.
2. Manage administrative tasks related to customer inquiries and service requests.
3. Liaise with internal departments to resolve customer issues efficiently.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in customer service or administrative roles.
2. Strong organizational and multitasking abilities.
3. Excellent communication skills, both written and verbal.
4. Proficiency in using customer service software and databases.

1. Customer service excellence
2. Administrative proficiency
3. Problem-solving
4. Communication
5. Organizational skills

A minimum of 2 years in a customer service or administrative role, preferably within the luxury or retail sector.

Bachelor's degree in Business Administration or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

Tissot fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy of precision and style. The work environment is collaborative and supportive, with a strong emphasis on professional growth and development.