Tissot Customer Care Advisor

Warsaw • Poland

Thursday, April 24, 2025

Tissot, an esteemed member of The Swatch Group, is renowned for its innovation and precision in the watchmaking industry. The Swatch Group, a global leader in the luxury watch sector, provides an enriching environment that fosters growth and excellence. As part of this prestigious conglomerate, Tissot offers unparalleled opportunities for career advancement and professional development.

1. Provide exceptional customer service and support to clients, ensuring a high level of satisfaction.
2. Address and resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal teams to ensure timely and effective solutions to customer issues.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in a customer service role, preferably within the luxury goods sector.
2. Strong problem-solving skills and attention to detail.
3. Excellent communication skills, both written and verbal.
4. Ability to work independently and as part of a team.

1. Proficiency in CRM software and customer service tools.
2. Fluency in English and Polish.
3. Strong interpersonal and communication skills.
4. Ability to handle difficult situations with tact and diplomacy.

A minimum of 2 years of experience in a customer service role, ideally within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tissot fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and contribute to the brand's legacy of precision and quality. The work environment is collaborative and dynamic, reflecting the brand's commitment to maintaining its position as a leader in the luxury watch industry.