Tissot Customer Care Advisor

Athens • Greece

Friday, October 3, 2025

Tissot, a distinguished brand within The Swatch Group, is renowned for its innovative timepieces and commitment to excellence. As part of The Swatch Group, Tissot benefits from the extensive resources and global reach of one of the world's largest watchmaking conglomerates. The company is dedicated to fostering a collaborative and dynamic work environment that encourages professional growth and innovation.

1. Provide exceptional customer service and support to clients, addressing inquiries and resolving issues in a timely manner.
2. Maintain a comprehensive understanding of Tissot products to effectively assist customers.
3. Collaborate with internal teams to ensure customer satisfaction and service excellence.
4. Document customer interactions and feedback to contribute to service improvements.
5. Assist in the development and implementation of customer care strategies.

1. Previous experience in a customer service role, preferably within the luxury goods or retail industry.
2. Strong communication skills, both written and verbal.
3. Proficiency in using customer relationship management (CRM) software.
4. Ability to handle challenging situations with professionalism and poise.

1. Excellent interpersonal and communication skills.
2. Proficient in CRM software and other customer service tools.
3. Strong problem-solving abilities.
4. Attention to detail and organizational skills.

A minimum of 2 years of experience in customer service, ideally within the luxury retail sector.

Bachelor's degree in Business, Communications, or a related field is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Tissot fosters a culture of innovation and excellence, where employees are encouraged to contribute ideas and collaborate across departments. The company values diversity and inclusivity, creating a supportive and dynamic workplace.