Tiffany & Co. Team Manager

London • UK

Monday, March 2, 2026

Tiffany & Co., a distinguished name in the luxury jewelry sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to craftsmanship and innovation. As an employer, Tiffany & Co. fosters an environment where creativity and excellence are paramount, providing opportunities for professional growth within a globally recognized brand.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
13. Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working.
14. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Leadership and team management
2. Client relationship building
3. Sales strategy development
4. Market analysis
5. Communication and interpersonal skills
6. Problem-solving and adaptability
7. Proficiency in POS and client tracking systems

Minimum of 3 years in retail or luxury retail, with a focus on client engagement and sales strategy implementation.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs that support mental, emotional, physical, and financial well-being. Employees also receive competitive pay, medical, dental, and eyecare, pension plans, and paid time off.

Tiffany & Co. is committed to fostering a diverse, equitable, and inclusive environment where all employees can thrive. The company values creativity, perspective, and lived experience, ensuring that diversity, equity, inclusion, and belonging are integral to its culture and operations.