Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in the luxury sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH group, Tiffany & Co. benefits from the global prestige and resources of one of the world's leading luxury conglomerates. The brand is committed to fostering a culture of innovation and excellence, continually inspiring its employees to uphold its legacy while embracing future possibilities.

1. Drive team accountability in delivering exceptional service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset and strategic vision encompassing sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, fostering professional growth.
4. Possess a deep understanding of the market and competitors, and cultivate a strong community network to enhance client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, emphasizing the value of people.
7. Inspire clients and teams through authentic brand storytelling, conveying Tiffany's legacy and integrity.
8. Ensure Client Advisors develop effective client development strategies and assess their results.
9. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to store leadership when facing challenges and support team adoption of new tools and systems.

1. Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced in deploying sales strategies and clienteling initiatives.
4. Passion for luxury retail.
5. Collaborative team player with strong interpersonal and communication skills.
6. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
7. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
8. Authorization to work in the United Kingdom.

1. Entrepreneurial mindset
2. Strategic vision
3. Coaching and leadership
4. Market understanding
5. Community networking
6. Brand storytelling
7. Client development
8. Problem-solving
9. Collaboration and communication

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of joy, inclusivity, and excellence. The company values innovation and collaboration, encouraging employees to contribute to its legacy while embracing new challenges and opportunities.