Tiffany & Co. Team Manager, Client Contact Center

Tiffany & Co., a distinguished name in the luxury jewelry sector, operates under the esteemed LVMH conglomerate, known for its commitment to excellence and innovation in the luxury goods industry. As an employer, Tiffany & Co. offers a dynamic work environment that fosters creativity and professional growth, aligning with LVMH's values of entrepreneurial spirit and delivering exceptional client experiences.

1. Drive performance to meet or exceed digital sales targets and key performance indicators.
2. Champion client development strategies across various digital channels to deepen relationships and increase conversion rates.
3. Manage high-value digital client relationships, delivering signature 'Tiffany Touch' moments.
4. Model and coach client-centric behaviors across all digital touchpoints.
5. Monitor and elevate the quality of digital interactions through real-time coaching and feedback.
6. Leverage client feedback and NPS data to continuously improve service delivery.
7. Optimize digital hospitality tools to create memorable experiences.
8. Attract, hire, and retain top digital talent with a passion for luxury service.
9. Foster an inclusive, high-performing culture through ongoing coaching, recognition, and development.
10. Ensure operational efficiency across digital platforms and back-end systems.
11. Monitor compliance with internal controls and data privacy standards.
12. Identify and implement process improvements to enhance team productivity and client satisfaction.
13. Partner with cross-functional teams to resolve issues and improve workflows.

1. Minimum of 5 years of retail or luxury retail store management experience or relevant client-related experience.
2. Proven track record in sales generation and managing the achievement of commercial results.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proven ability to develop new opportunities and maintain client relationships.
5. Authorization to work in the United States.

1. Ability to translate luxury experience into knowledge foundation and defined strategies.
2. Ability to analyze market trends and develop strategic plans.

Minimum of 5 years in retail or luxury retail store management or relevant client-related experience.

A college/university degree is preferred. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Tiffany & Co. offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Tiffany & Co. embodies a culture of elegance and innovation, where employees are encouraged to cultivate an entrepreneurial spirit and deliver excellence. The company values inclusivity and high performance, providing opportunities for professional development and recognition.