Tiffany & Co. Team Manager

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship and iconic designs, Tiffany & Co. offers an unparalleled work environment where creativity and innovation are at the forefront. The brand is committed to fostering a culture of excellence and inclusivity, providing its employees with opportunities for growth and development within the prestigious LVMH family.

1. Lead and motivate the sales, operations, and security teams to achieve or exceed sales targets and enhance the Tiffany store experience.
2. Assume store oversight in the absence of the Director, ensuring seamless operations and client satisfaction.
3. Cultivate and deepen client relationships to drive sales and meet product category targets.
4. Demonstrate sales leadership by actively engaging on the sales floor and managing client relationships.
5. Enhance the Tiffany Experience Index (TEI) by leading and coaching the team based on client feedback.
6. Optimize store amenities to create unique client experiences and address TEI performance improvements.
7. Attract, hire, and retain top talent, fostering a high-performance climate.
8. Provide continuous training and qualitative feedback to improve team engagement and performance.
9. Ensure operational efficiency and compliance with internal control procedures.

1. Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
2. Proven track record in sales generation and achieving sales results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Proficiency with Microsoft Office, client tracking systems, and Point of Sales (POS) systems.
5. Authorization to work in the United States.

1. Sales leadership and client relationship management
2. Team motivation and development
3. Operational efficiency and compliance
4. Client-centric service delivery
5. Proficiency in Microsoft Office and POS systems

Minimum 3 years of experience in retail or luxury retail store management or relevant customer-related experience.

A college/university degree is preferred. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. fosters a culture of excellence, inclusivity, and innovation, encouraging employees to thrive in a dynamic and supportive environment. As part of the LVMH Group, the brand offers unparalleled opportunities for career advancement and professional growth.