Tiffany & Co. Team Manager and Senior Client Advisor

Brisbane • Australia

Thursday, October 30, 2025

Tiffany & Co., a distinguished name in luxury jewelry since 1837, is renowned for its exquisite designs and exceptional craftsmanship. As part of LVMH, the world's largest luxury group, Tiffany & Co. offers unparalleled career opportunities within a culture that values innovation, collaboration, and professional growth. With nearly 300 stores worldwide, Tiffany & Co. remains a symbol of elegance and timeless style.

1. Exceed sales and profitability targets while delivering exceptional client experiences.
2. Lead, develop, and support staff to achieve individual sales plans.
3. Build and nurture relationships with internal and external clients.
4. Organize and host client events in collaboration with the Store Manager.
5. Ensure a superior client experience by going above and beyond.
6. Become proficient in product and sales training modules.
7. Supervise, develop, and train designated staff and supervisors.
8. Assist with recruitment and onboarding of new employees.
9. Fulfill key-holder responsibilities, including opening and closing the store.
10. Support the Management team with store operations and sales floor management.
11. Cultivate strong customer relationships and execute the Tiffany Touch.
12. Assist customers with merchandise selections using strategic selling skills.
13. Manage customer issues and complaints effectively.
14. Support Client Advisors in achieving their sales plans through mentoring and coaching.

1. Minimum five years of supervisory or management experience in retail or customer-related fields.
2. Proven sales experience and ability to achieve sales results.
3. Experience working towards targets and KPIs.
4. Event organization experience is a plus.
5. Ability to inspire trust, integrity, and professionalism.
6. Flexibility to work non-traditional hours, including evenings, weekends, and holidays.

1. Strong customer service ethics and problem-solving ability.
2. Excellent verbal and written communication skills.
3. Proficiency in Microsoft Word, Excel, and CRM systems.
4. Ability to work in a fast-paced, dynamic environment.
5. Flexibility to adapt to various roles based on business needs.

Minimum five years of supervisory or management experience, preferably in luxury retail or customer-related fields.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and up-skilling opportunities. Mentoring from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and Charitable Giving/Volunteering Program. A vibrant, positive, and socially connected team environment.

Tiffany & Co. fosters a culture of elegance, innovation, and professional excellence. Employees are passionate and committed to upholding the brand's legacy of exquisite craftsmanship and timeless design. The workplace is characterized by high standards, continuous education, and a dedication to delivering the Tiffany Experience, which emphasizes creating connections, providing personalized experiences, and honoring the Tiffany legacy.