Tiffany & Co. Store Manager

Tiffany & Co., a prestigious name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Renowned for its timeless elegance and superior craftsmanship, Tiffany & Co. offers a unique opportunity for professionals to contribute to its enduring legacy while working within a dynamic and innovative environment.

1. Drive team accountability in delivering exceptional service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset with a strategic vision for sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, fostering professional growth.
4. Possess a deep understanding of the market and competitors, cultivating a strong network to enhance client experiences.
5. Ensure compliance with Tiffany & LVMH procedures, facilitating seamless collaboration between client-facing and operational teams.
6. Create an inclusive and supportive team environment, emphasizing the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, conveying Tiffany’s legacy of craftsmanship and integrity.
8. Demonstrate active listening and connect with clients and teams by asking strategic questions and establishing lasting relationships.
9. Collaborate with headquarters and regional teams to share feedback about store needs.
10. Display professionalism and agility, adapting behavior and implementing feedback appropriately.
11. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture.
13. Motivate and guide the team to exceed goals and strategically assume new, challenging assignments.
14. Drive team adoption of new tools, systems, and ways of working.

1. Minimum of 7-10 years of sales management experience in a luxury environment.
2. Proven track record in achieving commercial results in an omnichannel luxury setting.
3. Demonstrated leadership and interpersonal skills, with experience in recruitment, development, and retention of talent.
4. Passion for luxury retail environments; expertise in jewelry or watches is advantageous.
5. Established high-end network with the ability to cultivate connections and expand the client base.
6. Organized and efficient, with a track record in retail operational excellence and related digital tools and KPIs.
7. Experience overseeing in-store operational and omnichannel activities, ensuring inventory accuracy and accountability.
8. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Leadership and team management
2. Strategic vision and entrepreneurial mindset
3. Clienteling and relationship building
4. Market insight and competitive analysis
5. Operational excellence
6. Adaptability and resilience
7. Effective communication and storytelling

Minimum of 7-10 years of sales management experience in a luxury environment, with a proven track record in achieving commercial results.

Preferred: A college/university degree

Competitive benefits package including opportunities for professional development and career advancement within the LVMH Group.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity. The company values its employees as its greatest asset and is committed to creating an environment where talent thrives and creativity flourishes.