Tiffany & Co. Service Center Coordinator

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, which encompasses a diverse portfolio of prestigious brands. As an employer, Tiffany & Co. is committed to excellence, innovation, and the highest standards of craftsmanship, offering a dynamic work environment that fosters professional growth and development.

1. Analyze and systematically process service orders, ensuring adherence to service delivery and quality standards.
2. Perform technical processes including machine engraving and embossing for Tiffany & Co. products, ensuring completion to company standards.
3. Serve as the manager on duty in the absence of a manager, maintaining workflow and resolving order issues.
4. Manage parts inventory, including cycle counts and parts ordering, ensuring accuracy and resolving inventory issues.
5. Act as a liaison to Service Center technical staff, troubleshooting service issues and assisting internal client inquiries.
6. Communicate effectively with retail partners, providing technical guidance and support.

1. High School diploma or equivalent
2. 2 years' experience in a retail, operations role, or technical environment
3. Strong verbal and written communication skills
4. High level of approachability and ability to convey proper tone
5. Proficiency with Microsoft Office, especially Outlook and Excel
6. Strong organizational skills and ability to multitask
7. Availability to work evenings and weekends

1. Technical proficiency in machine engraving and embossing
2. Inventory management
3. Client-centric communication
4. Problem-solving and troubleshooting
5. Leadership and team coordination

Minimum 3 years of experience in a relevant field, with a preference for prior supervisory or team leadership experience.

High School diploma or equivalent; Bachelor's degree preferred.

The hiring range for this position is $28 - $37 per hour, dependent upon candidates’ relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence and innovation, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The work environment is collaborative and supportive, promoting professional growth and development.