Tiffany & Co. Senior Client Care Operations Coordinator

Tiffany & Co. is a globally recognised luxury jewellery and lifestyle brand renowned for its craftsmanship, design and client service. As part of the LVMH group, Tiffany operates within a network of maison-level expertise and resources while maintaining its distinct heritage and client-centric retail and e‑commerce operations.

1. Own daily operational management of Contact Centre and e‑commerce sales order flow across EMEA, including order entry, inventory allocation, fulfilment and last‑mile resolution for complex cases.
2. Coordinate all financial transaction functions tied to Contact Centre and e‑commerce channels, partnering with Advisors, Finance and third parties to resolve payment disputes, gift card redemptions and settlement incidents.
3. Act as subject matter expert for fraud prevention across Contact Centre and e‑commerce platforms: operate fraud tools, support escalations, analyse fraud trends and recommend mitigations with Finance and external partners.
4. Serve as primary operational liaison for Internal and External audit; maintain and evolve SOPs to ensure regulatory and procedural compliance across Contact Centre activities.
5. Produce and deliver procedural reporting and operational insights (financial transaction impacts, fraud exposure, last‑mile and returns incidents, backorders, IT incidents) and translate findings into SOP and process improvements.
6. Provide CCC administration, IT incident coordination, WFM and infrastructure support; contribute to project delivery and provide operational cover during colleague absence.
7. Cultivate strong cross‑functional relationships (Client Care Managers, E‑commerce, IT, Distribution & Returns, Retail, Aftercare) to ensure seamless omni‑channel client experience and operational continuity.

1. Minimum 3 years’ experience in contact centre or retail operations with direct exposure to financial transactions, fraud prevention, order flow and fulfilment.
2. Demonstrable analytical ability with strong attention to detail and excellent organisational skills.
3. Superior interpersonal and communication skills with ability to work independently and influence cross‑functional stakeholders.
4. Right to work and remain in the UK.
5. Flexibility to work overtime and weekends as required; able to manage multiple projects and meet deadlines.
6. Preferred: professional fluency in a second EMEA language, prior exposure to jewellery/watches/ luxury products, and experience contributing to IT deployment projects.

1. e‑com and MOTO Fraud Review Applications
2. Contact Centre WFM applications
3. sales order entry systems
4. fraud prevention tools
5. financial transaction management
6. order management and fulfilment
7. inventory management
8. SOP creation and maintenance
9. IT incident management
10. workforce management (WFM) and infrastructure support
11. analytical skills
12. project management
13. stakeholder management
14. client communications

At least 3 years in a contact centre or retail operations environment with hands‑on responsibility for payment/transaction processes, fraud mitigation, order management and last‑mile fulfilment within multi‑market (EMEA) operations.

Bachelor’s degree in business, finance, operations or equivalent professional experience preferred.

Adoption and surrogacy assistance; parental leave; medical, dental and eyecare; pension plans; paid time off; competitive pay; global employee wellbeing programs.

Tiffany & Co. combines a heritage of craftsmanship with an emphasis on client service and design excellence. As part of LVMH, the maison fosters collaborative, cross‑disciplinary teams, values diversity and inclusion, and supports employee development within a luxury retail and e‑commerce ecosystem.