Tiffany & Co. Senior Client Advisor

Perth • Australia

Monday, October 27, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers its employees the opportunity to be part of a legacy of exquisite designs and romantic ideals. The brand is committed to maintaining the highest standards of quality and service, ensuring a workplace that is both inspiring and rewarding.

1. Cultivate strong customer relationships and execute the Tiffany Touch to meet individual Annual Net Sales plans.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers through personalized interactions and achieve a high client repeat rate.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team and company initiatives.
7. Ensure health, safety, and welfare compliance at work.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent communication skills, both verbal and written.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling and clienteling.
2. Customer relationship management.
3. Problem-solving and conflict resolution.
4. Effective communication.
5. Team mentoring and coaching.
6. Proficiency in Microsoft Office and CRM systems.

Minimum 5 years of experience in luxury retail, with a focus on jewelry sales and customer service.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and up-skilling opportunities. Mentoring from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and Charitable Giving/Volunteering Program. A vibrant, positive, and socially connected team environment.

Tiffany & Co. fosters a culture of collaboration, innovation, and growth, with a focus on employee wellbeing. The brand values passion, kindness, and professional commitment, encouraging employees to uphold high standards and continuously educate themselves about new merchandise collections and the evolving luxury market. The Tiffany Experience is central to the brand's ethos, ensuring that every client interaction is personalized and memorable.