Tiffany & Co. Senior Client Advisor

Chadstone • Australia

Friday, September 19, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance, innovative designs, and unparalleled craftsmanship. As part of the LVMH Group, Tiffany & Co. benefits from the resources and prestige of the world's largest luxury conglomerate, offering employees a unique opportunity to thrive in a dynamic and globally recognized environment.

1. Execute individual Annual Net Sales plan by cultivating strong customer relationships and committing to the highest standards of customer service.
2. Assist customers with merchandise selections using consultative and strategic selling skills in accordance with Tiffany & Co. training modules and standards.
3. Cultivate customers with personalized interactions and achieve high client repeat rates.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team and company initiatives.
7. Ensure health and safety compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling and clienteling skills.
2. Excellent communication and interpersonal skills.
3. Problem-solving and conflict resolution.
4. Proficiency in Microsoft Office and CRM software.
5. Ability to mentor and coach team members.

Minimum of 5 years in a relevant field, with a focus on luxury retail environments.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and development. Mentoring from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and Charitable Giving/Volunteering Program. A vibrant and socially connected team environment.

Tiffany & Co. fosters a culture of elegance, innovation, and excellence. Employees are passionate, kind, and professionally committed, holding themselves and their colleagues to high standards. Continuous education about new merchandise collections, cultures, and the evolving luxury market is encouraged. The Tiffany Experience, characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy, is central to the workplace ethos.