Tiffany & Co. Operations Coordinator

Tiffany & Co., a distinguished entity within the Watches & Jewellery sector, is renowned for its commitment to exceptional craftsmanship, sustainability, and a rich heritage that continues to inspire. As part of the LVMH conglomerate, Tiffany & Co. upholds the highest standards of luxury and service, offering employees the opportunity to contribute to a legacy of innovation and excellence.

1. Lead back-of-house operations in a Tiffany store, ensuring seamless day-to-day functionality.
2. Provide exemplary client service and collaborate with store leadership to support team initiatives and sales goals.
3. Act as a key holder and manager on duty in the absence of management, overseeing order fulfillment, inventory management, and client service activities.
4. Ensure operational excellence by completing tasks such as order fulfillment, shipping, receiving, replenishment, and merchandise cleaning.
5. Maintain inventory accuracy and compliance with internal control procedures.
6. Support operational efficiency objectives and provide feedback on process improvements.
7. Deepen client relationships to foster loyalty and drive sales.
8. Collect and manage customer data to cultivate new and existing client relationships.
9. Enhance in-store experiences by delivering memorable client interactions and implementing standard processes.
10. Resolve client and employee concerns with sound judgment and knowledge of company policies.

1. Fluently bilingual in French and English
2. 2-3 years of prior experience in retail operations, with knowledge of merchandising, client service, administration, and shipping
3. Strong analytical skills
4. Proficient in Microsoft Word and Excel
5. Ability to work retail hours, including nights, weekends, and holidays
6. Organized and detail-oriented
7. Flexibility to adapt to various tasks based on business needs
8. Authorization to work in Canada

1. Bilingual communication
2. Retail operations management
3. Analytical thinking
4. Proficiency in Microsoft Office
5. Organizational skills
6. Flexibility and adaptability

A minimum of 2-3 years in retail operations, with comprehensive knowledge of merchandising, client service, administration, and shipping.

A college/university degree is desired. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Accommodations are available for applicants with disabilities throughout the hiring process.

Tiffany & Co. cherishes its rich heritage while embracing change for the better. The company values innovation, service excellence, and sustainability, creating a workplace where employees are inspired to uphold these standards.