Tiffany & Co. E-Commerce Manager

Sydney • Australia

Wednesday, July 30, 2025

Tiffany & Co., a distinguished name in luxury retail since 1837, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH group, the world's largest luxury conglomerate, Tiffany & Co. offers unparalleled opportunities for career growth and international mobility within the luxury sector.

1. Enhance customer conversion rates on Tiffany.com through data-driven merchandising, personalization, and retargeting strategies.
2. Collaborate with Brand Marketing, Client Care, and Global partners to prioritize customer experience and drive sales.
3. Manage website conversion strategies to influence consumer browsing behavior and maximize online and in-store purchases.
4. Plan, implement, and monitor merchandising programs using product data analysis to optimize website content and build brand equity.
5. Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
6. Analyze product, price point, and collection trends to maximize consumer demand and ensure optimal fulfillment levels.
7. Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.

1. Minimum of 3-5 years of experience in a performance-driven digital environment.
2. Strong understanding of omni-channel customer management across website and in-store platforms.
3. Exceptional interpersonal and stakeholder management skills.
4. Great business acumen and project management capabilities.

1. Strong analytical and troubleshooting skills with a passion for testing and optimization.
2. Excellent verbal and written communication skills.
3. Ability to build effective relationships and manage stakeholders.

Minimum of 3-5 years in a performance digital environment, with a focus on e-commerce and omni-channel strategies.

Generous salary, employee discounts, milestone gifts, and continuous growth opportunities. Access to an international mobility program with LVMH, along with extensive training and up-skilling opportunities. A supportive, high-performing team culture focused on wellbeing, innovation, and growth.

Tiffany & Co. fosters a culture of excellence, innovation, and growth. The company is committed to the wellbeing of its employees, offering a dynamic and supportive environment where high performance is recognized and rewarded. With a focus on continuous development, Tiffany & Co. provides opportunities for career advancement and international mobility within the LVMH group.