Tiffany & Co. Director of Commercial Operations

New York • USA

Saturday, August 23, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its exquisite craftsmanship and timeless designs. As part of the LVMH Group, Tiffany & Co. benefits from the support and resources of one of the world's leading luxury goods conglomerates. The brand is committed to sustainability and excellence, offering employees the opportunity to be part of a legacy that values creativity, innovation, and superior service.

1. Lead the Commercial Function, including Sales, Creative Visual Merchandising, Retail Learning, and Retail Performance teams, ensuring exceptional client service and sales achievements.
2. Oversee all aspects of retail operations to ensure efficient and profitable store performance.
3. Establish and execute ambitious performance targets, fostering a culture of accountability and aligning support functions with sales strategies.
4. Cultivate a collaborative and passionate culture that fosters brand loyalty and client-centricity.
5. Deliver clear performance expectations and feedback, partnering with HR to develop talent and create career development opportunities.
6. Embody the Tiffany brand, fostering meaningful relationships to elevate brand presence and drive sales.
7. Assess the competitive landscape to identify opportunities for differentiation and market enhancement.
8. Embrace LVMH values, encouraging an entrepreneurial mindset and fostering creativity and innovation.

1. Proven experience managing a large, freestanding flagship luxury boutique with oversight of 75+ client advisors and $50 MM+ in annual sales.
2. Distinguished track record of superior commercial and client development skills.
3. Experience in executive-level management of multiple functions beyond sales.
4. Demonstrated ability to deliver strong financial results and drive profitability.
5. Bachelor’s Degree in a related field is preferred.

1. Exceptional written and verbal communication skills.
2. Strong interpersonal skills and high emotional intelligence.
3. Understanding and sensitivity to diverse cultural norms and customs.
4. Multilingual capabilities, with proficiency in French preferred.
5. Proficiency with Microsoft Office, Client tracking systems, and POS systems.

Minimum 10 years of experience in managing flagship luxury boutiques with significant sales volume and team oversight.

Bachelor’s Degree in a related field is preferred.

The base salary range for this position is $250,000 - $265,000 per year, dependent upon candidates' relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of elegance, sophistication, and professionalism, with a strong commitment to sustainability and corporate responsibility. The workplace environment encourages creativity, innovation, and excellence, aligning with the values of the LVMH Group.