Tiffany & Co. Client Care Specialist

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its exceptional craftsmanship and timeless elegance. As part of the esteemed LVMH group, Tiffany & Co. continues to innovate and inspire, offering employees a dynamic environment where tradition meets modernity. The brand is committed to fostering a culture of creativity and excellence, making it a premier destination for those passionate about luxury and style.

1. Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette.
2. Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures.
3. Manage the entire process of repairs in-store, including welcoming clients, analyzing their needs, and proposing appropriate solutions.
4. Collaborate with the Customer Service department and Sales team to ensure a seamless client experience.
5. Implement effective operations, stock management, and transfer movements, including cycle counts and inventories.
6. Support various payment processes and security measures, including omnichannel and cash services.
7. Display professionalism and adaptability, implementing feedback appropriately.
8. Exercise resilience through challenging assignments and celebrate innovation in new working methods.
9. Exhibit a positive, ambitious, and collaborative attitude, fostering an inclusive team culture of joy.
10. Propose effective improvements to Store Leadership and support the rollout and adoption of new operational tools and systems.

1. Minimum of 3 years of relevant experience in a luxury retail environment.

1. Exceptional customer service skills with a focus on luxury etiquette.
2. Strong operational and organizational skills.
3. Ability to analyze client needs and propose solutions.
4. Proficiency in stock management and inventory processes.
5. Excellent communication and collaboration skills.
6. Adaptability and resilience in a dynamic environment.
7. Innovative mindset with a focus on continuous improvement.

Minimum of 3 years of relevant experience in a luxury retail environment.

Competitive benefits package including opportunities for professional growth within the LVMH group.

Tiffany & Co. fosters a culture of joy and inclusivity, where employees are encouraged to innovate and collaborate. As part of the LVMH group, the company values tradition and modernity, providing a supportive environment for professional development and excellence in luxury retail.