Tiffany & Co. Client Care Center Manager

Sydney • Australia

Thursday, July 31, 2025

Tiffany & Co., a distinguished name in luxury, is part of the LVMH Group, the world's largest luxury conglomerate. Renowned for its exquisite designs and innovative spirit, Tiffany & Co. continues to set the standard in luxury retail, offering unparalleled opportunities for professional growth and development.

1. Develop a robust multimodal communication strategy to achieve annual sales and service KPIs.
2. Lead and coach a high-performing team of Client Care Advisors to deliver exceptional client service.
3. Identify and implement new business opportunities to enhance performance and generate revenue.
4. Analyze business needs and productivity to inform strategic planning and meet client demands.
5. Foster cross-functional relationships in a dynamic environment.

1. Over 5 years of experience in retail, hospitality, call center, or multimodal environments.
2. Proven people management and coaching skills with the ability to lead a large team.
3. Strong organizational and time-management skills, with the ability to multitask efficiently.
4. Proactive mindset with the ability to develop innovative solutions.
5. Flexible availability, including evenings and weekends.

1. Business acumen
2. Leadership and coaching
3. Multitasking
4. Analytical thinking
5. Relationship building

A minimum of 3 years in a relevant field is required.

Generous salary package, employee merchandise benefits, and flexible working policy. Opportunities for learning and development within the LVMH Group.

Tiffany & Co. fosters a collaborative and innovative work environment, encouraging employees to push the boundaries of luxury retail. As part of the LVMH Group, employees are part of a global network of luxury brands, offering unparalleled opportunities for career advancement.