Tiffany & Co. Client Care Advisor

Tiffany & Co., a distinguished name in luxury jewelry, has been crafting exceptional pieces since 1837. As part of the LVMH group, Tiffany & Co. is renowned for its daring vision and entrepreneurial spirit, offering employees the opportunity to honor a rich heritage while contributing to a dynamic future. The brand seeks individuals who are thoughtful, curious, and optimistic, committed to delivering excellence and upholding Tiffany's legacy of luxury and innovation.

1. Identify buying signals and engage clients through storytelling and discovery to build credibility.
2. Consistently achieve or exceed sales targets in the Client Care Centre.
3. Collect client information to foster long-term relationships and encourage repeat business.
4. Strategically approach quality outreach to secure sales in alignment with company strategy.
5. Host VIP clients at Tiffany & Co. events.
6. Utilize cross-selling and up-selling techniques to maximize client interaction value.
7. Build enduring client relationships and inspire brand loyalty through personalized service.
8. Act as a trusted authority, reducing client effort in resolving inquiries or issues.
9. Uphold integrity and accountability of internal processes to resolve client dissatisfaction.
10. Respond to client needs efficiently and accurately, maintaining productivity KPIs.
11. Cultivate and maintain a portfolio of relevant clients, leveraging data for outreach plans.
12. Acknowledge and celebrate client milestone events to support repeat purchases.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact centre environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with e-commerce website technology and navigation.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Strong analytical skills with proficiency in Microsoft Word and Excel.
2. Organized, detail-oriented, and efficient in retail operations.
3. Service-oriented with knowledge of luxury etiquette.
4. Collaborative team player with strong interpersonal skills.
5. Solution-driven, proactive, and agile in operations.
6. Professional fluency in a second language relevant to EMEA markets (preferred).

Minimum of 3 years in retail operations with comprehensive knowledge of merchandising, client service, and administration, preferably in a luxury environment.

Preferred: A college/university degree.

Tiffany & Co. offers a dynamic work environment with opportunities for career growth and development within the luxury sector.

Tiffany & Co. fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to dream of the future while honoring the brand's illustrious past. The workplace is characterized by a commitment to luxury, quality, and exceptional client service.