Tiffany & Co. Client Care Advisor

Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to craftsmanship and timeless elegance. With a legacy dating back to 1837, Tiffany & Co. continues to inspire clients worldwide, offering exceptional pieces that celebrate the many facets of love and joy.

1. Identify buying signals and engage with clients to build credibility through storytelling and discovery.
2. Consistently achieve or exceed monthly, quarterly, and annual sales targets.
3. Collect client information to foster long-term relationships and encourage repeat business.
4. Strategically approach quality outreach to secure sales while aligning with overall sales strategy.
5. Identify and host VIP clients at Tiffany & Co. events.
6. Utilize cross-selling, up-selling, and personalization opportunities to maximize client interaction value.
7. Build enduring client relationships and inspire brand loyalty through personalized service.
8. Act as a trusted authority to reduce client effort and resolve inquiries or issues.
9. Uphold integrity and accountability of internal processes to resolve client dissatisfaction.
10. Demonstrate emotional intelligence and resilience in handling client complaints.
11. Respond to client needs efficiently, accurately, and timely.
12. Display expertise in a multi-system, multi-tasking environment to manage calls and correspondence.
13. Consistently meet departmental productivity KPIs.
14. Cultivate and maintain a portfolio of relevant clients.
15. Leverage client data to execute outreach plans and celebrate milestone events.

1. Superior communication and interpersonal skills.
2. Previous sales or service experience in a retail or contact center environment.
3. Proven track record in achieving sales results.
4. Ability to work with a diverse client base.
5. Familiarity with website technology and e-commerce terminology.
6. Flexibility with work schedule, including weekends.
7. Authorization to work and remain in the UK.

1. Thoughtfulness
2. Curiosity
3. Optimism
4. Credibility
5. Expertise & Judgment
6. Strategy & Innovation
7. Partnership
8. Execution

Beginner level experience in sales or service within a retail or contact center environment.

Benefits include the opportunity to work with a prestigious brand, professional growth, and the chance to build meaningful client relationships.

Tiffany & Co. fosters a culture of excellence, innovation, and respect for its rich heritage. Employees are encouraged to embody the brand's values of thoughtfulness, curiosity, and optimism, contributing to a collaborative and dynamic workplace.