Tiffany & Co. Client Advisor

Queensland • Australia

Wednesday, June 4, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance, innovative design, and impeccable craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to be part of a legacy of excellence, creativity, and a commitment to the highest standards of luxury retail. The brand's rich heritage and dedication to quality make it a leader in the global luxury market.

1. Cultivate strong customer relationships by executing the Tiffany Touch and maintaining the highest standards of customer service.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers with personalized interactions to achieve a high client repeat rate.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team in achieving sales initiatives and efforts.
7. Ensure health, safety, and welfare compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum of two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Consultative selling
2. Customer relationship management
3. Problem-solving
4. Communication
5. Coaching and mentoring
6. Health and safety compliance

Minimum of three years in a luxury retail environment, with a focus on jewelry sales.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and upskilling. Mentoring from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a culture of collaboration, innovation, and growth. Employees are passionate, kind, and professionally committed, holding themselves and their peers to high standards. The workplace is vibrant, positive, and socially connected, with a focus on delivering the Tiffany Experience to every client.