Tiffany & Co. Client Advisor

London • UK

Monday, June 2, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is part of the esteemed LVMH Group, a global leader in luxury goods. Tiffany & Co. is renowned for its exquisite craftsmanship and timeless elegance, offering a unique work environment where innovation meets tradition. Employees are encouraged to honor the brand's rich heritage while contributing to its future legacy.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to Store Leadership when facing challenges or opportunities, supporting team adoption of new tools, systems, and ways of working.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Strategic thinking and problem-solving capabilities.
4. Proficiency in sales and clienteling techniques.
5. Ability to inspire and motivate teams.

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Comprehensive benefits package including opportunities for professional development and career advancement within the LVMH Group.

Tiffany & Co. fosters a culture of joy, innovation, and excellence, where employees are inspired to dream and achieve. The company values diversity and inclusivity, creating a supportive environment where every team member can thrive.