Tiffany & Co. Client Advisor
Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Group, a global leader in high-quality products. Known for its timeless elegance and exceptional craftsmanship, Tiffany & Co. offers a dynamic work environment where innovation and tradition blend seamlessly. The company is committed to fostering a diverse and inclusive workplace, empowering its employees to reach new heights in their careers.
- Deliver unparalleled service and uphold standards of excellence and luxury etiquette.
- Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
- Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences.
- Ensure compliance with Tiffany and LVMH procedures, maintaining operational excellence in inventory, reservation management, and care services.
- Contribute to an inclusive and supportive team environment, fostering a culture where people make the difference.
- Inspire clients through authentic brand storytelling, conveying Tiffany’s legacy of craftsmanship and integrity.
- Connect with clients and team members by asking strategic questions and establishing lasting relationships.
- Think and act with intention to elevate, surprise, and celebrate clients' special moments, providing proactive and relevant services.
- Display professionalism and agility, adapting behavior and implementing feedback appropriately.
- Exercise resilience through challenging assignments and celebrate innovation in adopting new ways of working.
- Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy.
- Minimum 3 years of experience in luxury retail or client-related environments such as hospitality.
- Proven track record in achieving sales results and cultivating relationships with a diverse client base.
- Passion for luxury retail environments; expertise in jewelry or watches is a plus.
- Collaborative team player with strong interpersonal and communication skills.
- Thoughtful and service-oriented with knowledge of luxury etiquette.
- Experienced in deploying sales strategies and clienteling initiatives.
- Digitally-savvy and comfortable with omnichannel tools.
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Authorization to work in the country where the position is based.
- Sales and clienteling expertise
- Strong interpersonal and communication skills
- Knowledge of luxury etiquette
- Digital proficiency
- Flexibility and adaptability
Minimum 3 years of experience in luxury retail or a client-related field such as hospitality.
A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.
Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, and paid time off are also provided.
Tiffany & Co. is committed to diversity, equity, inclusion, and belonging, creating a more inclusive jewelry industry. The company values creativity, perspective, and lived experience, fostering an environment where all employees can shine and evolve.
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